Question 1

I haven't filed a claim yet. Should I call my carrier first or you first?

Accepted Answer

File with your carrier first. Your insurance company needs to open the claim, send an adjuster to inspect, and issue the first-estimate check. That's how the claim process is designed. Once you have the first check in hand, come back to this form — we take it from there.

Question 2

How fast can you have a crew in my area?

Accepted Answer

Typical in-region start is 24–72 hours from request, depending on your state and the scope. Texas deploys fastest (we're HQ'd in Houston). Other Hail Alley states — OK, KS, NE, CO, MO, IA, MN, IL, SD — usually see on-the-ground crews within 72 hours of a catastrophe event. For declared mass events we mobilize faster.

Question 3

Do I have to be in a Hail Alley state for you to come?

Accepted Answer

No. The ten NOAA Tier 3 states are our highest-frequency deployment zones, but we route to any state with a significant hail event — including Arizona, New Mexico, Arkansas, Louisiana, Mississippi, Alabama, Georgia, and beyond. Ask during intake — if we can route a crew, we will.

Question 4

What if I only have one vehicle? Is that too small for a deployment?

Accepted Answer

No. Single-vehicle owners are most of what we do. For a single car outside Texas, we'll usually route you to a drop-off point in your region where we've already staged crews after a storm event — faster than waiting for an on-site mobile crew.

Question 5

I'm a fleet/dealer with dozens of vehicles. Different process?

Accepted Answer

Yes — we stage on your lot instead of routing vehicles anywhere. Volume pricing, master service agreement, direct invoicing to your carrier or your group. Tell us your lot size and timing and we'll get back to you with a scope and crew plan.

Question 6

What do you need from me at intake?

Accepted Answer

Your carrier name, claim number, first-estimate check amount (or expected amount), city/ZIP, and vehicle count. The form above captures all of it. After submission we send a secure upload link for photos and claim documents so you don't have to email anything sensitive.

Question 7

Is there a cost just to get a crew evaluation?

Accepted Answer

No. The re-inspection under shop lighting and claim triage are part of the intake — you pay nothing for the evaluation. If we can't add value, we tell you and route you to a carrier-recommended shop instead.

Already filed a claim? Let's take it from there.

Tell us about your claim

Hail Alley (NOAA Tier 3)

Carriers we work with

Most-asked questions about requesting a crew.